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Posts Tagged "customer service"

English Translations Of Common Call Centerian Phrases…

Call centres don’t actually speak English. You may need an English translation. Consider this your introduction to Call Centerian.

Has Customer Service Ever Really Existed?

We all fantasise about a time when companies actually had customer service. But, did that time ever really exist or did we make it all up in our heads?

2011 Worst Customer Service Of The Year Awards…

We never thought Dell would beat AT&T last year, or that AT&T would beat the United States Social Security Administration in 2009 but, by God, someone beat Dell this year. Who? Read to find out.

Customer Service: What Not To Do…

LycosMail has shown us a perfect example of what NOT to do when providing customer service.

What Customer Service Really Is…

After the JetBlue flight attendant flipped out, I thought, “At last. Some real customer service.”

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